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Frequently Asked Questions

In these unprecedented times we are all concerned about each and every member of the family, including the four-legged ones.  Our friends and expert partners at the Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link (opens in new window)  to Waltham Petcare Science Institute’s latest guidance on how to care for your pet during Covid-19.

Please check our FAQs list below to see if we have already answered your most common questions. If your questions are not answered, you can call us at 1 800 525 5273, or send us an email (opens in new window) (opens in new window) , and we will respond to your inquiry promptly.

The FAQs are organized in six major categories listed directly below. Click on one to see all the FAQs within that category or scroll through the page to view all questions.

😺 Click the chat button to ask a Question or chat with an Advisor! 😺